Help Centre

When are you open?
The Pet Treats Wholesale team is in the office Monday to Friday, 9am - 4pm.
Where are you located?
4 Derwent Park, Hawkins Lane, Burton on Trent, DE14 1QA
How can I contact you?
Our phone line is open between 9am and 4pm, Monday to Friday, and can be reached on 01283 480080 You can also contact us by email to We aim to respond to all queries within 1 working day.
How long will my order take to arrive?
We aim to dispatch all orders within 48 hours following payment, and use DPD’s next working day delivery service for shipment. As a result, you can expect to receive your order within 3 working days - often quicker!
Can I track my order?
Absolutely! When you complete a checkout, you'll be given a link to take you to the order status page, which is the final page of the checkout process. You can track the status of your order on this page or email us if you have questions.
What are your delivery fees?
We charge £10 for delivery for orders up to £400 (pre-VAT) - for orders over this it is free!
Can I collect my order?
Certainly! Please use the code COLLECTION at checkout. You will be notified as soon as your order is ready to be picked up, usually within 24 hours
Can I add to my order after I have paid?
In general, no - however if you send us an email with your order number and what you would like to have added we will see what we can do.
How can I change my personal details?
Log into your account using your email address and password, then click on “My Account” (the little person symbol). Here you can update your personal details, such as your name and shipping address.
Are any of your products grain free?
Absolutely - we are committed to providing you with high quality, naturally sourced treats and as such none of our products contain grains! You can search the products on our website by your requirements - just click your requirement in the “Features and Benefits” menu on the left hand side of the product page.
Aren't cooked bones dangerous?
Bones cooked in a conventional oven are dangerous and should never be fed to your dogs. At high temperatures, the collagen within the bones breaks down - and this causes them to become brittle. Our bones are airdried over a couple of days, and this breakdown doesn't occur, making them a safer choice for owners who wish to give their dogs bones. Dogs should always be supervised when eating any treats, and fresh, clean water should be available.

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Live chat

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(Available 9am - 4pm, Mon - Fri)

*Excluding bank holidays


Email us

Email our Customer Service team at

(Available 9am - 4pm, Mon - Fri)


Call us

Call our Customer Service team on

01283 480080

(Available 9am - 4pm, Mon - Fri)

Contact us

We'd love to hear from you!

If you have any enquiries about our products or services, please email us through the contact form below.

Goods can be collected and orders can be made directly from our warehouse in Burton-upon-Trent.

Our customer service team are online between 9am and 4pm, Monday - Friday. We aim to reply to all enquiries and messages within 1 working day.

Pet Treats Wholesale Limited

4 Derwent Park
Hawkins Lane
Burton on Trent
DE14 1QA

Tel: 01283 480080

Contact Form