Terms of service

• 1. Introduction

Welcome to Pet Treats Wholesale Limited (“we”, “our”, “us”). These Terms of Service (“Terms”) govern your use of our website and the purchase of goods from us. By accessing our website or placing an order, you agree to be bound by these Terms.

• 2. Definitions

- "Customer" means any company or business entity purchasing goods from us.

- "Goods" means the products offered for sale by us.

- "Account" means an arrangement by which a customer can purchase goods on credit.

- "Upfront Payment" means payment made in full at the time of placing an order.

• 3. Orders and Acceptance

3.1 All orders are subject to acceptance by us. We reserve the right to reject any order for any reason.

3.2 When you place an order, you will receive an order confirmation. This confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right to accept or decline your order after receiving it.

• 4. Pricing and Payment

4.1 Prices for goods are specified on our website or price lists and are subject to change without notice.

4.2 Payment can be made by credit/debit card, bank transfer, or other methods specified on our website.

4.3 For account customers, payment terms will be specified at the time of setting up the account. Invoices must be paid within an agreed number of days from the date of the invoice.

4.4 For upfront payment customers, payment must be made in full at the time of placing the order.

• 5. Delivery

5.1 We will deliver the goods to the address specified in your order. Delivery dates are estimates only and we are not liable for delays.

5.2 Risk of loss and title to the goods pass to you upon delivery.

• 6. Returns and Refunds

6.1 If you are not satisfied with the goods, you may return them within 28 days of delivery for a refund or exchange, subject to our returns policy.

6.2 Goods must be returned in their original condition and packaging. You are responsible for the cost of return shipping unless agreed otherwise.

• 7. Warranties

7.1 We warrant that the goods will conform to their description and be free from material defects.

7.2 Our liability under this warranty is limited to the repair or replacement of defective goods or a refund of the purchase price.

• 8. Limitation of Liability

8.1 To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising out of or in connection with the purchase or use of our goods.

8.2 Our total liability to you for any claim arising out of or in connection with these Terms or the purchase or use of our goods shall not exceed the amount you paid for the goods.

• 9. Intellectual Property

9.1 All intellectual property rights in our website and goods, including trademarks, are owned by or licensed to us.

9.2 You may not use our intellectual property without our prior written consent.

• 10. Privacy

10.1 We will collect and use your personal data in accordance with our Privacy Policy, which is available on our website.

• 11. Governing Law

11.1 These Terms are governed by and construed in accordance with the laws of England and Wales.

11.2 Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

• 12. Changes to Terms

12.1 We reserve the right to amend these Terms at any time. Any changes will be posted on our website and will take effect immediately upon posting.

• 13. Contact Information

13.1 If you have any questions about these Terms, please contact us at:

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By placing an order with us, you acknowledge that you have read, understood, and agree to be bound by these Terms.