Terms & Conditions
Please read these terms carefully, and print and keep a copy of them for your reference.
This website is owned and operated by:
Pet Treats Wholesale Limited, Unit 4 Derwent Park
Burton on Trent
Company registered office address: 492 Bearwood Road, Bearwood, Birmingham.
Company registration number 7740321
Registered in UK
VAT number: 120 0533 82
Making a contract with us
When you place an order with us, you are making an offer to buy goods.
We will send you an e-mail to confirm that we have received your order.
Once we have checked the price and availability of the goods, we will e-mail you again to confirm that we accept your order, and that a contract has been made between us.
In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. We will not dispatch the goods, we will refund any payment made, and there will be no contract between us.
How to place your order
Select the item(s) that you require from our website by clicking the 'Add to Basket' link shown for the item.
Items that you have selected can be reviewed at any time via the 'View Basket' link.
When you have completed your selections click on the 'Checkout' link to complete your order. You will be asked to provide delivery and payment information via secure web pages. Please review your order carefully before submission to avoid problems.
If you make a mistake during ordering please contact us as soon as possible.
If you need to amend your order prior to placing it you may do so on the shopping basket page. You may need to refresh the contents of your basket for changes to take effect. If you get stuck please call or email us.
£10 delivery charge per order irrespective of how many items, free delivery for orders over £400.00 pre VAT. Overseas orders to Northern Ireland, IOM and the Channel Islands are charged at £20, regardless of order value. International shipping is calculated differently. We aim to dispatched all goods within 7 days and send out via DPD or next day pallet.
You can arrange to collect from our warehouse, free of charge.
If the goods are lost or damaged in transit, please let us know promptly.
Cancellation and returns
You have the right to change your mind and cancel your order, and receive a full refund, as long as it is done so no more than 14 days after receiving the items.
Refunds for the full value of the product are only done if the product is unopened. Opened items will be weighed on their arrival back to us and a refund given for the quantity returned.
To return the product due to a change of mind, the buyer must package and return the product to the following address at cost to themselves:
4 Derwent Park
Burton on Trent
We reserve the right to refuse cancellation in respect of the following:
Goods that are made to the consumer's specifications or are clearly personalised
Goods which are liable to deteriorate or expire rapidly
Sealed goods which are not suitable for return due to health protection or Hygiene reasons, if they become unsealed after delivery'
Netted products which can be contaminated if the package has been opened,
Full refunds will always be given where there is evidence the product is at fault