Terms & Conditions

About Us

This website is owned and operated by:
Pet Treats Wholesale Limited, Unit 4 Derwent Park
Hawkins Lane
Burton on Trent
Staffordshire
DE14 1QA
info@pettreatswholesale.com

Company registered office address: 492 Bearwood Road, Bearwood, Birmingham.
Company registration number 7740321
Registered in UK

VAT number: 120 0533 82

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Making a contract with us

When you place an order with us, you are making an offer to buy goods.

We will send you an e-mail to confirm that we have received your order.
Once we have checked the price and availability of the goods, we will e-mail you again to confirm that we accept your order, and that a contract has been made between us.
In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. We will not dispatch the goods, we will refund any payment made, and there will be no contract between us.

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How to place your order

Select the item(s) that you require from our website by clicking the 'Add to Basket' link shown for the item.

Items that you have selected can be reviewed at any time via the 'View Basket' link.

When you have completed your selections click on the 'Checkout' link to complete your order. You will be asked to provide delivery and payment information via secure web pages. Please review your order carefully before submission to avoid problems.

If you make a mistake during ordering please contact us as soon as possible.
If you need to amend your order prior to placing it you may do so on the shopping basket page. You may need to refresh the contents of your basket for changes to take effect. If you get stuck please call or email us.

Delivery
£10 delivery charge per order irrespective of how many items, free delivery for orders over £400.00 pre VAT. Overseas orders to Northern Ireland, IOM and the Channel Islands are charged at £20, regardless of order value. International shipping is calculated differently. We aim to dispatched all goods within 7 days and send out via DPD or next day pallet. 

You can arrange to collect from our warehouse, free of charge.

If the goods are lost or damaged in transit, please let us know promptly.

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Cancellation and returns

You have the right to change your mind and cancel your order, and receive a full refund, as long as it is done so no more than 14 days after receiving the items.

Refunds for the full value of the product are only done if the product is unopened. Opened items will be weighed on their arrival back to us and a refund given for the quantity returned.

To return the product due to a change of mind, the buyer must package and return the product to the following address at cost to themselves:

4 Derwent Park

Hawkins Lane

Burton on Trent

Staffordshire

DE14 1QA

We reserve the right to refuse cancellation in respect of the following:

Goods that are made to the consumer's specifications or are clearly personalised.
Goods which are liable to deteriorate or expire rapidly.
Sealed goods which are not suitable for return due to health protection or Hygiene reasons, if they become unsealed after delivery.
Netted products which can be contaminated if the package has been opened.

 

Full refunds will always be given where there is evidence the product is at fault

 

NUTRIMENT NATURAL TREATS - PRIVACY NOTICE

Version 2025.05.25

This privacy notice describes how NUTRIMENT NATURAL TREATS below referred to as “NUTRIMENT NATURAL TREATS”, “we”, “us” or “our”) will process your personal data. 

If you have any questions regarding NUTRIMENT NATURAL TREATS  processing of your personal data, please do not hesitate to contact us. Our contact details can be found under Section 1 of this privacy notice. 

1. WHO IS RESPONSIBLE FOR YOUR PERSONAL DATA? 

[company] is the controller for the processing of your personal data and is therefore accountable for ensuring that your personal data are processed in accordance with applicable data protection legislation. If you have any questions about how your personal data are processed, please contact us by using the contact details below.

1. Part of The Nutriment Company  

NUTRIMENT NATURAL TREATS is part of a group of brands known as The Nutriment Company, with parent company and headquarters in both Stockholm (Sweden) and Düsseldorf (Germany). As such, your personal data will to some extent be shared and processed within the group of companies of the Nutriment Company. More information about how we process your data within the Nutriment Company is further explained in this privacy notice

2. Group Data protection officer 

DPO(at)nutriment.com 

External DPO assigned to: 

PwC Sweden, Torsgatan 21, 113 97 Stockholm, Sweden.

2. YOUR RIGHTS

1. General

You have certain rights regarding our processing of your personal data. If you want to exercise any of your rights, you can contact us using the contact details in section 1 above. If you have any objections or complaints about the way we process your personal data, please let us know and we will try to help. We will get back to you as soon as we can, and at the latest within one month of receiving your request. If we cannot answer your request or need more time, we will explain why.

2. Right to information

You have the right to be informed about how we process your personal data. We do this through this Privacy notice and by answering your questions.

3. Right of access

You have the right to know if we process personal data about you or not. If we do, you also have the right to receive certain information about the personal data we process and why we do it. Furthermore, you have the right to receive a copy of all personal data we have about you. If you are interested in any specific information, please indicate this in your request. For example, you can specify if you are interested in a certain type of information, such as the specific contact details we have about you, or if you want information from a certain time period.

4. Right to rectification

If the personal data we hold about you is inaccurate, you have the right to have the personal data corrected. You also have the right to complete incomplete personal data, including by providing supplementary information. Once we have corrected or completed your personal data, we will inform those we have shared your personal data with (when applicable) about the update, if it is not impossible or too cumbersome. If you ask us, we will also tell you who we have shared your personal data with. If you request to have data corrected, you also have the right to request that we restrict our processing during the time we investigate the matter. 

5. Right to erasure

In certain cases, you have the right to request that your personal data are erased:

• if the personal data are no longer necessary for the purposes for which they were collected or otherwise processed,

• when the personal data have been unlawfully processed, or

• if erasure is required to fulfil a legal obligation.

If we erase the personal data following your request, we will also inform those we have shared your personal data with (when applicable), if it is not impossible or too cumbersome. If you ask us, we will also tell you who we have shared your personal data with.

6. Right to request restriction

Restriction means that the personal data are marked so that it may only be used for certain limited purposes in the future. The right to restriction applies:

• when you believe the personal data are inaccurate/incomplete and you have requested rectification. If so, you can also request that we restrict our processing while we investigate if the personal data are accurate/complete or not,

• if the processing is unlawful but you do not want the personal data to be erased, or

• when we no longer need the personal data for the purposes for which we collected it, but you need it to be able to establish, exercise or defend legal claims.

Even if you have requested that we restrict our processing of your personal data, we have the right to use it for storage, to assert or defend legal claims or to protect someone else’s rights. We may also use the personal data for reasons relating to important public interest. We will let you know before the restriction expires.

If we restrict the processing of your personal data, we will also inform those we have shared your personal data with (when applicable), if it is not impossible or too cumbersome. If you ask us, we will also tell you who we have shared your personal data with.

7. Right to object

You have the right to object to processing that is based on our legitimate interest. If you object to the use, we will, based on your situation, evaluate if our interests in using the personal data outweigh your interests in the personal data not being used for that purpose. If we are unable to provide compelling legitimate grounds that override yours, we will stop using the personal data you object to – provided we do not have to use the data to establish, exercise or defend legal claims. If you object to the use, you also have the right to request that we restrict our use during the time we investigate the matter. 

You always have the right to object to, and unsubscribe from, direct marketing. 

8. Right to withdraw consent

You have the right to withdraw your consent for a specific processing at any time. Please note that your withdrawal will not affect processing that has already been carried out. 

9. Right to data portability

If the processing is based on your consent or an agreement between us, you have the right to obtain personal data that you have provided to us in a structured, commonly used and machine-readable format and transfer it to another controller (“data portability”). 

10. Right to complain

If you have any objections or complaints about the way we process your personal data, please contact us and we will do our best to help you, see contact details in section 1. You also have the right to lodge a complaint with the supervisory authority where you live, work or where you believe an infringement has taken place. You can find a list of the data protection authorities within EU here. 

11. More information about your rights

More information about your rights can be found on your local Data Protection Authority’s website. All Data Protection Authorities in EU Member States are lister here. 

3. WHEN DO WE PROCESS YOUR PERSONAL DATA?

1. When providing our products and services

2. When in contact with you

3. Website

For further information on our use of cookies – except what is stated in this section 3.3 – please see our Cookie Management service that is available on our website, which includes a detailed list of the cookies we use.

4. When marketing our business, products and services

1. Profiling

To make sure that the marketing and communication that you receive from us is relevant to you, we will combine certain types of data to predict your personal preferences and categorise you into a “segment affiliation” with other individuals with similar preferences, interests and behaviour. This means that everyone categorised into the same segment affiliation will receive the same type of marketing. The segments we create are most often wide and may for example include all our members, customers or even all our contacts, but we can also create more specific segments – but no matter what, the segments will include a lot of people. 

For this purpose, we process your name, e-mail address, telephone number, zip code, city, country code, information on your browsing of our website (e.g., products of interest, device information, unique online identifiers and interactions in relation to our ads on third-party websites),  aggregated data obtained from third party data providers through cookies (e.g., information about your personal preferences, demographics and content consumption) and data that you provide when you interact with us (e.g., such as your interests, purchased products or services and your interactions with us). 

We will share your personal data with third party providers we cooperate with (such as Meta and Google, but your name, e-mail address and telephone number will then be shared in pseudonymised form). The third party provider will match and combine the shared personal data with the information it already has about you to find you/your profiles/accounts and push marketing materials to you. The data combined will therefore determine your segment affiliation.

Your segment affiliation may also be used to create so-called lookalike audiences, meaning that we create a target audience based on the same characteristics of the individuals belonging to a certain segment affiliation. This enables us to target potential customers with similar interests, behaviour or characteristics as the people that already have shown an interest in our products and services. In other words, we will use your segment affiliation to target other individuals with the same characteristics. 

Your segment affiliation will not produce any legal effects or affect you in any similar way. 

The legal basis for placing, collecting and having access to the mentioned information from cookies to create profiles, place you in a segment affiliation, create lookalike audiences and send you marketing based on your segment affilition is your consent, please read more on our website. 

Some of the said data is processed using Artificial Intelligence (AI) including generative AI and machine learning technologies. For more information, please see our Cookie policy.

5. When developing our business, products and services

6. To comply with laws, legal obligations and voluntary undertakings and in the event of claims, disputes, supervision etc.

4. COLLECTION OF PERSONAL DATA

We mainly collect your personal data directly from you (including from your device) but in some cases, we also collect personal data from other sources, namely when: 

1. someone else purchase items from us, and states that the delivery should be made to you, we will receive personal data about you from that person: name, address, telephone number, e-mail address, information about the purchase.

2. we create personal data in regard to you which will be personal data about you: order ID. We may also observe and infer personal data about you regarding your online behaviour and segment affiliation. Read more in 3.4.1.

3. companies within the company group

4. logistic companies who create personal data about your package: package ID. 

5. payment service providers such as Klarna and Paypal 

6. social media platforms: Facebook, Instagram, Pinterest, Twitter, YouTube, TikTok.

5. DO I HAVE TO PROVIDE MY PERSONAL DATA?

It is voluntary to provide us with your personal data, however, providing your personal data may be necessary in order for our performance of certain services and functionalities offered by the website, such as purchase of products, provide an account or subscription to our newsletter. Should you wish not to provide the necessary personal data it will be impossible for us to perform the requested services or provide our products to you. 

6. WHO DO WE SHARE YOUR PERSONAL DATA WITH?

1. How we share your personal data and who we share it with

In addition to the processing of your personal data performed by us, we need to share your personal data with others in order to provide our products and services as well as to comply with laws and regulations. The categories of recepients and the personal data shared with each category are listed below. 

1. Companies within The Nutriment Company group who we collaborate with in different aspects of our business to provide our products and services to you: name, address, telephone number, e-mail address, information about your purchase history, order ID.

2. Shipping/transportation service providers to deliver our products to you: name, address, telephone number, e-mail address, information about your purchase, package ID.

3. Warehousing companies whose services we use to store and dispatch our products: [name, address, telephone number, e-mail address, order ID, customer ID, information about your purchase, package ID.

4. IT service providers who manage the necessary operation, technical support and maintenance of our IT solutions, such as internally used systems, platforms and hosting services, and management services necessary for us to carry out our business: name, address, telephone number, e-mail address, customer ID, order ID,  contract master data (contractual relationship, product or contract interest), purchase history, contract billing and payment data.

5. Bank and payment service providers whose services we use to collect payment for your purchase: name, address, telephone number, e-mail address, product. 

6. Debt collection companies: information about your purchase and your debt.

7. Authorities: The categories of personal data relating to the data subjects that are necessary and requested by the authority.

8. Providers of analytics services (such as Google).

9. Marketing agencies who provide us with marketing material and services  and subscribers of our newsletter): name, telephone number, e-mail address customer ID, order ID, postal code, city.

10. CRM suppliers and newsletter tool providers such as Klaviyo: name, e-mail address, and purchase history to efficiently manage customer relationships and communications, ensuring personalized and relevant marketing and service-related updates.

11. Providers of social media platforms such as Google, ByteDance, Twitter, Pinterest and Meta: name, e-mail address, telephone number, zip code, city and country code, information on your browsing of our website (e.g., products of interest, device information, unique online identifiers and interactions in relation to our ads on third-party websites), aggregated data obtained from third party data providers through cookies (e.g., information about your personal preferences, demographics and content consumption) and data that you provide us with when you interact with us (e.g., such as your interests, purchased products or services and your interactions with us). 

12. Law firms and other legal counsels: the categories of personal data that are necessary to solve the legal matter at hand. 

13. Potential buyers in order to permit a merger, an acquisition or a sale of all or parts of our assets: the categories of personal data that are covered by the merger, acquisition or sale.

2. Transfer of personal data to countries outside EU/EEA

We strive to process your personal data within the EU/EEA. However, your personal data will be transferred outside the EU/EEA in some situations, such as when we share your information with a business partner or subcontractor operating outside the EU/EEA. We transfer personal data to the following countries outside of the EU/EEA: Canada, the United States.

We always ensure that your personal data enjoys a high level of protection, even when the personal data is processed outside of the EU/EEA. In most cases, the importing party will reside in a country that has been deemed to offer adequate protection by the EU commission (Canada) or adheres to the EU-US Data Privacy Framework (the United States), article 45 of the GDPR. If not, we will enter into the EU Standard Contractual Clauses, article 46 of the GDPR. In addition, we take additional technical and organisational security measures when needed.

7. CHANGES TO THIS PRIVACY NOTICE

We reserve the right to change this privacy notice from time to time. We will inform you of any changes by posting the updated privacy notice on our website (including clarification of updates). If we make any material changes to our privacy notice, we will send a notification by e-mail.

 

Updated 09/06/2025