Terms & Conditions

About Us

This website is owned and operated by:
Pet Treats Wholesale Limited, Unit 4 Derwent Park
Hawkins Lane
Burton on Trent
Staffordshire
DE14 1QA
info@pettreatswholesale.com

Company registered office address: 492 Bearwood Road, Bearwood, Birmingham.
Company registration number 7740321
Registered in UK

VAT number: 120 0533 82

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Making a contract with us

When you place an order with us, you are making an offer to buy goods.

We will send you an e-mail to confirm that we have received your order.
Once we have checked the price and availability of the goods, we will e-mail you again to confirm that we accept your order, and that a contract has been made between us.
In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. We will not dispatch the goods, we will refund any payment made, and there will be no contract between us.

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How to place your order

Select the item(s) that you require from our website by clicking the 'Add to Basket' link shown for the item.

Items that you have selected can be reviewed at any time via the 'View Basket' link.

When you have completed your selections click on the 'Checkout' link to complete your order. You will be asked to provide delivery and payment information via secure web pages. Please review your order carefully before submission to avoid problems.

If you make a mistake during ordering please contact us as soon as possible.
If you need to amend your order prior to placing it you may do so on the shopping basket page. You may need to refresh the contents of your basket for changes to take effect. If you get stuck please call or email us.

Delivery
£10 delivery charge per order irrespective of how many items, free delivery for orders over £400.00 pre VAT. Overseas orders to Northern Ireland, IOM and the Channel Islands are charged at £20, regardless of order value. International shipping is calculated differently. We aim to dispatched all goods within 7 days and send out via DPD or next day pallet. 

You can arrange to collect from our warehouse, free of charge.

If the goods are lost or damaged in transit, please let us know promptly.

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Cancellation and returns

You have the right to change your mind and cancel your order, and receive a full refund, as long as it is done so no more than 14 days after receiving the items.

Refunds for the full value of the product are only done if the product is unopened. Opened items will be weighed on their arrival back to us and a refund given for the quantity returned.

To return the product due to a change of mind, the buyer must package and return the product to the following address at cost to themselves:

4 Derwent Park

Hawkins Lane

Burton on Trent

Staffordshire

DE14 1QA

We reserve the right to refuse cancellation in respect of the following:

Goods that are made to the consumer's specifications or are clearly personalised.
Goods which are liable to deteriorate or expire rapidly.
Sealed goods which are not suitable for return due to health protection or Hygiene reasons, if they become unsealed after delivery.
Netted products which can be contaminated if the package has been opened.

 

Full refunds will always be given where there is evidence the product is at fault

 

NUTRIMENT NATURAL TREATS - PRIVACY NOTICE

Version 2025.05.25

This privacy notice describes how NUTRIMENT NATURAL TREATS below referred to as “NUTRIMENT NATURAL TREATS”, “we”, “us” or “our”) will process your personal data. 

If you have any questions regarding NUTRIMENT NATURAL TREATS  processing of your personal data, please do not hesitate to contact us. Our contact details can be found under Section 1 of this privacy notice. 

  1. WHO IS RESPONSIBLE FOR YOUR PERSONAL DATA

[company] is the controller for the processing of your personal data and is therefore accountable for ensuring that your personal data are processed in accordance with applicable data protection legislation. If you have any questions about how your personal data are processed, please contact us by using the contact details below.

Name:

NUTRIMENT NATURAL TREATS

Company organization No.:

07740321

Postal address:

4 Derwent Park, Hawkins Lane,

Burton on Trent, Staffordshire,

DE14 1QA

E-mail address:

info@pettreatswholesale.com

Telephone No.:

01283480080

  1. Part of The Nutriment Company  

NUTRIMENT NATURAL TREATS is part of a group of brands known as The Nutriment Company, with parent company and headquarters in both Stockholm (Sweden) and Düsseldorf (Germany). As such, your personal data will to some extent be shared and processed within the group of companies of the Nutriment Company. More information about how we process your data within the Nutriment Company is further explained in this privacy notice

  1. Group Data protection officer 

DPO(at)nutriment.com 

External DPO assigned to: 

PwC Sweden, Torsgatan 21, 113 97 Stockholm, Sweden.

  1. YOUR RIGHTS

    1. General

You have certain rights regarding our processing of your personal data. If you want to exercise any of your rights, you can contact us using the contact details in section 1 above. If you have any objections or complaints about the way we process your personal data, please let us know and we will try to help. We will get back to you as soon as we can, and at the latest within one month of receiving your request. If we cannot answer your request or need more time, we will explain why.

  1. Right to information

You have the right to be informed about how we process your personal data. We do this through this Privacy notice and by answering your questions.

  1. Right of access

You have the right to know if we process personal data about you or not. If we do, you also have the right to receive certain information about the personal data we process and why we do it. Furthermore, you have the right to receive a copy of all personal data we have about you. If you are interested in any specific information, please indicate this in your request. For example, you can specify if you are interested in a certain type of information, such as the specific contact details we have about you, or if you want information from a certain time period.

  1. Right to rectification

If the personal data we hold about you is inaccurate, you have the right to have the personal data corrected. You also have the right to complete incomplete personal data, including by providing supplementary information. Once we have corrected or completed your personal data, we will inform those we have shared your personal data with (when applicable) about the update, if it is not impossible or too cumbersome. If you ask us, we will also tell you who we have shared your personal data with. If you request to have data corrected, you also have the right to request that we restrict our processing during the time we investigate the matter. 

  1. Right to erasure

In certain cases, you have the right to request that your personal data are erased:

  • if the personal data are no longer necessary for the purposes for which they were collected or otherwise processed,

  • when the personal data have been unlawfully processed, or

  • if erasure is required to fulfil a legal obligation.

If we erase the personal data following your request, we will also inform those we have shared your personal data with (when applicable), if it is not impossible or too cumbersome. If you ask us, we will also tell you who we have shared your personal data with.

  1. Right to request restriction

Restriction means that the personal data are marked so that it may only be used for certain limited purposes in the future. The right to restriction applies:

  • when you believe the personal data are inaccurate/incomplete and you have requested rectification. If so, you can also request that we restrict our processing while we investigate if the personal data are accurate/complete or not,

  • if the processing is unlawful but you do not want the personal data to be erased, or

  • when we no longer need the personal data for the purposes for which we collected it, but you need it to be able to establish, exercise or defend legal claims.

Even if you have requested that we restrict our processing of your personal data, we have the right to use it for storage, to assert or defend legal claims or to protect someone else’s rights. We may also use the personal data for reasons relating to important public interest. We will let you know before the restriction expires.

If we restrict the processing of your personal data, we will also inform those we have shared your personal data with (when applicable), if it is not impossible or too cumbersome. If you ask us, we will also tell you who we have shared your personal data with.

  1. Right to object

You have the right to object to processing that is based on our legitimate interest. If you object to the use, we will, based on your situation, evaluate if our interests in using the personal data outweigh your interests in the personal data not being used for that purpose. If we are unable to provide compelling legitimate grounds that override yours, we will stop using the personal data you object to – provided we do not have to use the data to establish, exercise or defend legal claims. If you object to the use, you also have the right to request that we restrict our use during the time we investigate the matter. 

You always have the right to object to, and unsubscribe from, direct marketing. 

  1. Right to withdraw consent

You have the right to withdraw your consent for a specific processing at any time. Please note that your withdrawal will not affect processing that has already been carried out. 

  1. Right to data portability

If the processing is based on your consent or an agreement between us, you have the right to obtain personal data that you have provided to us in a structured, commonly used and machine-readable format and transfer it to another controller (“data portability”). 

  1. Right to complain

If you have any objections or complaints about the way we process your personal data, please contact us and we will do our best to help you, see contact details in section 1. You also have the right to lodge a complaint with the supervisory authority where you live, work or where you believe an infringement has taken place. You can find a list of the data protection authorities within EU here

  1. More information about your rights

More information about your rights can be found on your local Data Protection Authority’s website. All Data Protection Authorities in EU Member States are lister here

  1. WHEN DO WE PROCESS YOUR PERSONAL DATA?

    1. When providing our products and services

Online purchase of product(s) and service(s)

Purpose

To administer your purchase of products from our online shop, including registration of user account, payment, packing and delivery of products ordered by you.

We will also process your personal data to optimize our website, send marketing messages to you, develop our business, products and services and to comply with laws etc., see further information under sections 3.3-3.6.

Categories of personal data

Name, telephone number, e-mail address, date of birth, address, IP-address and information about your purchase (item, quantity, order ID, invoice number, customer ID and currency etc.). 

Legal basis

Performance of our contract (GDPR, article 6.1 (b)).

Retention

Until the purchase is completed, including payment and delivery, which in most cases is 60 days after the purchase is made.



Creating an account

Purpose

To administer your account on our website and/or webshop, where you can find information about, e.g., your purchase history. As account holder we provide you with offers and benefits as determined by us from time to time. 

We will also process your personal data to send marketing messages to you, develop our business, products and services and to comply with laws etc., see further information under sections 3.4-3.6. 

Categories of personal data

Personal data necessary to register you as a member: Name, e-mail address, date of birth and country.

Personal data that we process in connection with your use of the membership: purchase history, telephone number and customer ID.

Legal basis

Performance of our contract (GDPR, article 6.1 (b)) 

Our Legitimate interest to offer similar items when you are making a purchase in our store (GDPR Art. 6.1 (f)) and  § 7(3) No. 2 of the UWG (German Act Against Unfair Competition)

Retention

For as long as you are a member, which is during such time you are active on your account and three years thereafter. If you would like us to delete your information before that period of time, please contact us.


  1. When in contact with you

Customer support via telephone, e-mail, chat or social media

Purpose

To respond to your questions and provide you with a high level customer support via telephone, e-mail, chat or social media.

We will also process your personal data to develop our business, products and services and to comply with laws etc., see further information under section 3.5 and 3.6.

Categories of personal data

Through social media: Name/username and other personal data provided by you in our conversation. 

Through other communication channels: Name, e-mail address, IP address, telephone number, customer ID, chat or e-mail correspondence with you (if applicable), IP address (when contacting us on the chat), date and time of registration, subject  history of your customer support cases and other personal data that you provide in regard to the support case. 

Legal basis

Our legitimate interest to provide you with customer support services (GDPR, article 6.1 (f)). Contact us if you want to learn more about how we balance your interests against ours.

If you have given your consent to a specific processing the legal basis is your consent (GDPR, article 6.1 (a)).

Retention

Through social media: Until you choose to delete your content or account, or until we have to delete it following our rules on the social media platform (e.g., if the content is disrespectful, bullying etc.). 

Through other communication channels: As long as your support case is ongoing and for a period of maximum two year after your case has been closed.


  1. Website

For further information on our use of cookies – except what is stated in this section 3.3 – please see our Cookie Management service that is available on our website, which includes a detailed list of the cookies we use.

Strictly necessary cookies

Purpose

To provide functions that are strictly necessary to make the website function correctly and that you have requested (such as remembering what items you have placed in your shopping cart, language settings and log-in information).

These cookies are not possible to turn down/switch off on the website. However, you can set your web browser to block or warn you of these cookies, but some parts of the website will then not function correctly. 

Categories of personal data

IP address, data about your device (such as operating system and browser type) and information regarding your use of the requested function, such as items in your shopping cart. 

Legal basis

Our legitimate interest in providing fundamental and necessary features on our website (article 6.1 (f) of the GDPR). Contact us if you want to learn more about how we balance your interests against ours.

Retention

See cookie duration in our Cookie Management service, available on our website.


Performance cookies

Purpose

For statistical purposes, i.e., to count visits and traffic, to measure and improve the performance of our website and to understand how visitors move around the website.

Categories of personal data

IP address, data about your device (such as operating system and browser type), and digital footprints by browsing the website (such as weblogs, usage statistics, traffic data and location data). 

Legal basis

Your consent (GDPR, article 6.1 (a)). 

Retention

See cookie duration in our Cookie Management service, available on our website.


Functional cookies

Purpose

To recognize you as a visitor to our website and improve your user experience by providing enhanced functionality and personalization. 

Categories of personal data

IP address, data about your device (such as operating system and browser type), and digital footprints by browsing the website (such as weblogs, usage statistics, traffic data and location data.

Legal basis

Your consent (GDPR, article 6.1 (a)). 

Retention

See cookie duration in our Cookie Management service, available on our website.


Targeting cookies

Purpose

To optimize our marketing and advertising on other websites based on your surfing behaviour. These cookies will make us, together with our advertising partners, capable of building up a profile of your interests to show you relevant adverts on other websites based on your profile/segment affiliation. This will include us sharing your personal data with third party providers who will match and combine the shared personal data with the information it already has about you.

The purpose includes some profiling. See more information on profiling in section 3.4.1.

Categories of personal data

IP-address, data about your device (such as operating system and browser type), segment affiliation and digital footprints by browsing the website (such as weblogs, usage statistics, traffic data and location data. 

Legal basis

Your consent (GDPR, article 6.1 (a)). 

Retention

See cookie duration in our Cookie Management service, available on our website.


  1. When marketing our business, products and services

Reminder of abandoned shopping cart (if you shared your email with us)

Purpose

To remind you via e-mail of an initiated but non-completed order in your shopping cart. 

Categories of personal data

Name, e-mail address and information about your abandoned cart. 

Legal basis

Our legitimate interest to remind you of a non-completed order in your shopping cart (GDPR, article 6.1 (f)). Contact us if you want to learn more about how we balance your interests against ours.

Retention

A few days after we have sent you a reminder of the abandoned shopping cart, which is normally done within a few hours after you abandoned your shopping cart.  



Marketing

Purpose

To market us and our business by sending you invitations and other information that we believe is relevant to you and matches your interests and needs via e-mail, text messages, chat or postal service.

The purpose includes some profiling. See more information on profiling in section 3.4.1

Categories of personal data

Name, address, e-mail address, phone number, purchase and segment affiliation. 

Legal basis

Our legitimate interest to market us, our products and services (GDPR, article 6.1 (f)). Contact us if you want to learn more about how we balance your interests against ours. 

Retention

For one year after your latest purchase of a product/service from us, provided you have not opposed to or, if applicable, withdrawn your consent to our processing of your personal data for marketing purposes.


Newsletter

Purpose

To market us, our products and services through the publication and distribution of our newsletter to you, if you have chosen to subscribe. 

Categories of personal data

E-mail address and country (if applicable), first name, last name, status: subscribed, subscription cancelled, not activated. 

Legal basis

Your consent (GDPR, article 6.1 (a)). Your consent is obtained for the processing of the data during the registration process or checkout by offered an opt-in option (twice) and reference is made to this privacy notice.

Retention

Until you unsubscribe from the newsletter or opt-out from direct marketing from us. The subscription to the newsletter or advertising emails can be canceled at any time. For this purpose, there is a corresponding link in every newsletter or advertising email.


  1. Profiling

To make sure that the marketing and communication that you receive from us is relevant to you, we will combine certain types of data to predict your personal preferences and categorise you into a “segment affiliation” with other individuals with similar preferences, interests and behaviour. This means that everyone categorised into the same segment affiliation will receive the same type of marketing. The segments we create are most often wide and may for example include all our members, customers or even all our contacts, but we can also create more specific segments – but no matter what, the segments will include a lot of people. 

For this purpose, we process your name, e-mail address, telephone number, zip code, city, country code, information on your browsing of our website (e.g., products of interest, device information, unique online identifiers and interactions in relation to our ads on third-party websites),  aggregated data obtained from third party data providers through cookies (e.g., information about your personal preferences, demographics and content consumption) and data that you provide when you interact with us (e.g., such as your interests, purchased products or services and your interactions with us). 

We will share your personal data with third party providers we cooperate with (such as Meta and Google, but your name, e-mail address and telephone number will then be shared in pseudonymised form). The third party provider will match and combine the shared personal data with the information it already has about you to find you/your profiles/accounts and push marketing materials to you. The data combined will therefore determine your segment affiliation.

Your segment affiliation may also be used to create so-called lookalike audiences, meaning that we create a target audience based on the same characteristics of the individuals belonging to a certain segment affiliation. This enables us to target potential customers with similar interests, behaviour or characteristics as the people that already have shown an interest in our products and services. In other words, we will use your segment affiliation to target other individuals with the same characteristics. 

Your segment affiliation will not produce any legal effects or affect you in any similar way. 

The legal basis for placing, collecting and having access to the mentioned information from cookies to create profiles, place you in a segment affiliation, create lookalike audiences and send you marketing based on your segment affilition is your consent, please read more on our website. 

Some of the said data is processed using Artificial Intelligence (AI) including generative AI and machine learning technologies. For more information, please see our Cookie policy.

  1. When developing our business, products and services

Customer reviews of our products

Purpose

To improve our products and to give our customers a better understanding of our products we collect and publish reviews from customers regarding our products and service on our website. The publication will only include your review and your first name.

Categories of personal data

Name, e-mail address, information about the purchased product, your review and other information you provide us with. 

Legal basis

Our legitimate interest to improve our products and give our customers a better knowledge about our products (GDPR, article 6.1 (f)). Contact us if you want to learn more about how we balance your interests against ours.

Retention

For as long as we deem the review of a product as relevant or earlier if you ask us to delete your review or if we stop selling the specific product.


Customer experience surveys

Purpose

To send out customer experience surveys regarding our products and services and evaluate the feedback to get a better understanding of our customers’ perception of us, our products and services, interfaces, communications etc., to develop and improve these parts of our business and the customer experience. 

Categories of personal data

Name, e-mail address and purchase history. 

Legal basis

Our legitimate interest in following up on your experience to evaluate, develop and improve our business (GDPR, article 6.1 (f)). Contact us if you want to learn more about how we balance your interests against ours.

Retention

Up to one year from collecting the customer experience survey from you, in order to assist you if your are unhappy with our products or services. Thereafter we will anonymise your response in order to compile aggregated data for statistical purposes. 


Analysis of product returns

Purpose

To better understand why our products are returned in order to improve our products and product information, which will also make us identify and reduce unsustainable shopping behaviour.

If we identify unsustainable shopping behaviour, such as a very high percentage of returns relating to a specific customer, we may contact you to help you finding the right products for you and, in exceptional cases, exclude you from further online shopping with us.

Categories of personal data

Name, telephone number, e-mail address, product, reasons for return and customers’ behaviour regarding returns. 

Legal basis

Our legitimate interest to understand reasons behind returns to improve our products and our sustainability work (GDPR, article 6.1 (f)). Contact us if you want to learn more about how we balance your interests against ours.

Retention

To better understand why are products are returned: During the period your return is handled. Thereafter the personal data is anonymized in order to compile aggregated data for statistical purposes. 

To identify unsustainable shopping behaviour: During the period your return is handled and three years thereafter. 


Analysis of customers to send marketing to 

Purpose

To help us understand what customers we should direct our marketing regarding our products and services to in order to enhance our profitability.

Categories of personal data

Country, customers’ purchase history and behaviour (such as purchased products, order ID, returns, invoice number and currency). 

Legal basis

Our legitimate interest in understanding what customers we should direct our marketing to (GDPR, article 6.1 (f)). Contact us if you want to learn more about how we balance your interests against ours.

Retention

For one year after your latest purchase of a product/service from us. 


  1. To comply with laws, legal obligations and voluntary undertakings and in the event of claims, disputes, supervision etc.

Claims and complaints

Purpose

To administer, investigate and respond to claims and complaints, such as reclamations, withdrawals and other complaints. 

Categories of personal data

Name, address, telephone number, e-mail address, information about your product/service, payment details, details related to your bank account, receipts, information, photos or videos recordings relating to the claim and/or complaint. 

Legal basis

Reclamations: Legal obligation (GDPR, article 6.1 (c) and consumer protection laws

Withdrawal of purchase within the EU: Our legal obligation to provide a withdrawal right. (GDPR, article 6.1 (c) and consumer protection laws 

Other complaints: Our legitimate interest to administer your complaint and compensate you for goodwill purposes (if applicable) (GDPR, article 6.1 (f)). Contact us if you want to learn more about how we balance your interests against ours.

Retention

Reclamations and withdrawals: the longest of 1) the time we investigate and administer the claim and 2) as long as your right to reclamation/withdrawal is valid. 

Other complaints: Until we have investigated and administered your complaint.


Returns

Purpose

To administer and handle your return.

We will also process your personal data to develop our business, products and services and to comply with laws etc., see further information under section 3.5 and 3.6.

Categories of personal data

Name, e-mail address, telephone number, address, information about the ordered product, reasons for your return and other information you provide us with that contain personal data. 

Legal basis

Performance of a contract (GDPR, article 6.1 (b)).

Retention

Until the return is handled.


Recalls

Purpose

To administer recalls of our products (if applicable).

Categories of personal data

Name, address, telephone number, e-mail address, purchase history and information about your purchased product. 

Legal basis

Legal obligation (GDPR, article 6.1 (c) and legislation regarding product safety 

Retention

Until the recall is administered. 


Disputes

Purpose

To establish, exercise or defend a legal claim, in order to safeguard our and our customers’ legal rights.

Categories of personal data

The categories of personal data relating to the data subjects that are necessary with regard to the dispute and the parties involved.

Legal basis

Our legitimate interest in protecting our interest in the event of a dispute (GDPR, article 6.1 (f)). Contact us if you want to learn more about how we balance your interests against ours. 

Further, if special categories of personal data are processed (according to the definition in article 9 of the GDPR): When it is necessary for the establishment, exercise or defence of legal claims (GDPR, article 9.2 (f)).

Retention

As long as the dispute is ongoing and ten years thereafter.


Data subjects’ rights requests

Purpose

To administer and accommodate your request to exercise any of your GDPR rights. 

Categories of personal data

Name, e-mail address, telephone number, your request and the information required to meet your request. 

Legal basis

Legal obligation (GDPR, article 6.1 (c) and chapter III).

Retention

Up to two years from the date your request has been met.


Personal data breaches, data subjects claims and supervision

Purpose

To investigate personal data breaches and other data subject claims and provide requested information to regulatory authorities in the event of supervision. 

Categories of personal data

The categories of personal data relating to the data subjects that are necessary and requested during supervision.

Legal basis

Legal obligation (GDPR, article 6.1 (c) and GDPR, articles 33-34 and 58 among others).

Retention

As long as the breach, claim or subsequent supervision is ongoing and two years thereafter.


Bookkeeping purposes

Purpose

For bookkeeping purposes, such as processing and saving bookkeeping material. 

Categories of personal data

Such personal data that constitute transactional data, such as information regarding your purchase and payment (bank account, invoice details etc.).

Legal basis

Legal obligation (GDPR, article 6.1 (c) and bookkeeping legislation

Retention

Up to and including the seventh year after the end of the financial year the transaction took place.


Mergers and acquisitions 

Purpose

To transfer personal data in the event of a merger, an acquisition or a sale of all or parts of assets.

Categories of personal data

The categories of personal data relating to the data subjects that are covered by the merger or acquisition.

Legal basis

Our legitimate interest to proceed with a merger or acquisition and transfer relevant personal data for this purpose (GDPR, article 6.1 (f)). Contact us if you want to learn more about how we balance your interests against ours.

Retention

N/A


Sharing with authorities

Purpose

To share personal data with authorities, such as the police authority, when legally obliged to do so.

Categories of personal data

The categories of personal data relating to the data subjects that are necessary and requested by the authority.

Legal basis

Legal obligation (GDPR, article 6.1 (c) and such legislation or decision from an authority that is applicable in the individual case).

Retention

N/A


Custom declarations

Purpose

To administrate custom declarations when we send purchased products to customers located outside of the EU. 

Categories of personal data

Name, address and product information. 

Legal basis

Legal obligation (GDPR, article 6.1 (c) and as applicable – national legislation regarding customs

Retention

During five years from when the custom declaration was filled out. 

  1. COLLECTION OF PERSONAL DATA

We mainly collect your personal data directly from you (including from your device) but in some cases, we also collect personal data from other sources, namely when: 

  1. someone else purchase items from us, and states that the delivery should be made to you, we will receive personal data about you from that person: name, address, telephone number, e-mail address, information about the purchase.

  2. we create personal data in regard to you which will be personal data about you: order ID. We may also observe and infer personal data about you regarding your online behaviour and segment affiliation. Read more in 3.4.1.

  3. companies within the company group

  4. logistic companies who create personal data about your package: package ID. 

  5. payment service providers such as Klarna and Paypal 

  6. social media platforms: Facebook, Instagram, Pinterest, Twitter, YouTube, TikTok.

  1. DO I HAVE TO PROVIDE MY PERSONAL DATA?

It is voluntary to provide us with your personal data, however, providing your personal data may be necessary in order for our performance of certain services and functionalities offered by the website, such as purchase of products, provide an account or subscription to our newsletter. Should you wish not to provide the necessary personal data it will be impossible for us to perform the requested services or provide our products to you. 

  1. WHO DO WE SHARE YOUR PERSONAL DATA WITH?

    1. How we share your personal data and who we share it with

In addition to the processing of your personal data performed by us, we need to share your personal data with others in order to provide our products and services as well as to comply with laws and regulations. The categories of recepients and the personal data shared with each category are listed below. 

  1. Companies within The Nutriment Company group who we collaborate with in different aspects of our business to provide our products and services to you: name, address, telephone number, e-mail address, information about your purchase history, order ID.

  2. Shipping/transportation service providers to deliver our products to you: name, address, telephone number, e-mail address, information about your purchase, package ID.

  3. Warehousing companies whose services we use to store and dispatch our products: [name, address, telephone number, e-mail address, order ID, customer ID, information about your purchase, package ID.

  4. IT service providers who manage the necessary operation, technical support and maintenance of our IT solutions, such as internally used systems, platforms and hosting services, and management services necessary for us to carry out our business: name, address, telephone number, e-mail address, customer ID, order ID,  contract master data (contractual relationship, product or contract interest), purchase history, contract billing and payment data.

  5. Bank and payment service providers whose services we use to collect payment for your purchase: name, address, telephone number, e-mail address, product. 

  6. Debt collection companies: information about your purchase and your debt.

  7. Authorities: The categories of personal data relating to the data subjects that are necessary and requested by the authority.

  8. Providers of analytics services (such as Google).

  9. Marketing agencies who provide us with marketing material and services  and subscribers of our newsletter): name, telephone number, e-mail address customer ID, order ID, postal code, city.

  10. CRM suppliers and newsletter tool providers such as Klaviyo: name, e-mail address, and purchase history to efficiently manage customer relationships and communications, ensuring personalized and relevant marketing and service-related updates.

  11. Providers of social media platforms such as Google, ByteDance, Twitter, Pinterest and Meta: name, e-mail address, telephone number, zip code, city and country code, information on your browsing of our website (e.g., products of interest, device information, unique online identifiers and interactions in relation to our ads on third-party websites), aggregated data obtained from third party data providers through cookies (e.g., information about your personal preferences, demographics and content consumption) and data that you provide us with when you interact with us (e.g., such as your interests, purchased products or services and your interactions with us). 

  12. Law firms and other legal counsels: the categories of personal data that are necessary to solve the legal matter at hand. 

  13. Potential buyers in order to permit a merger, an acquisition or a sale of all or parts of our assets: the categories of personal data that are covered by the merger, acquisition or sale.

  1. Transfer of personal data to countries outside EU/EEA

We strive to process your personal data within the EU/EEA. However, your personal data will be transferred outside the EU/EEA in some situations, such as when we share your information with a business partner or subcontractor operating outside the EU/EEA. We transfer personal data to the following countries outside of the EU/EEA: Canada, the United States.

We always ensure that your personal data enjoys a high level of protection, even when the personal data is processed outside of the EU/EEA. In most cases, the importing party will reside in a country that has been deemed to offer adequate protection by the EU commission (Canada) or adheres to the EU-US Data Privacy Framework (the United States), article 45 of the GDPR. If not, we will enter into the EU Standard Contractual Clauses, article 46 of the GDPR. In addition, we take additional technical and organisational security measures when needed.

  1. CHANGES TO THIS PRIVACY NOTICE

We reserve the right to change this privacy notice from time to time. We will inform you of any changes by posting the updated privacy notice on our website (including clarification of updates). If we make any material changes to our privacy notice, we will send a notification by e-mail.

 

Updated 09/06/2025