FAQ
When are you open?
The Pet Treats Wholesale team is in the office Monday to Friday, 9am - 4pm.
Where are you located?
We are located at
Pet Treats Wholesale
The Old Brantano Shoestore
Union Street (Behind the Alphabet)
Burton on Trent
DE14 1AJ
How can I contact you?
Our phone line is open between 9am and 4pm, Monday to Friday, and can be reached on 01283 480080
You can also contact us by email to info@pettreatswholesale.com or through the live chat on our website. We aim to respond to all queries within 1 working day.
How long will my order take to arrive?
We aim to dispatch all orders within 48 hours following payment, and use next working day delivery services through DPD, DHL and Amazon Shipping, for shipment. As a result, you can expect to receive your order within 3 working days - often quicker!
Can I track my order?
Absolutely! When you complete a checkout, you'll be given a link to take you to the order status page, which is the final page of the checkout process. You can track the status of your order on this page or email us if you have questions.
What are your delivery fees?
We charge £4.50 for delivery for orders up to £60 - for orders over £60 it is free!
Can I collect my order from your warehouse?
Certainly! Our warehouse is open between 9am and 5pm, Monday to Friday, and can be found at Union Street, Burton on Trent, DE14 1AJ.
Can I add to my order after I have paid?
In general, no - however if you send us an email with your order number and what you would like to have added we will see what we can do.
How do I change my personal details?
Log into your account using your email address and password, then click on “My Account” (the little person symbol). Here you can update your personal details, such as your name and shipping address.
Are any of your products grain free?
Absolutely - we are committed to providing you with high quality, naturally sourced treats and as such none of our products contain grains! You can search the products on our website by your requirements - just click your requirement in the “Features and Benefits” menu on the left hand side of the product page.
Aren't cooked bones dangerous for dogs?
Bones cooked in a conventional oven are dangerous and should never be fed to your dogs. At high temperatures, the collagen within the bones breaks down - and this causes them to become brittle. Our bones are airdried over a couple of days, and this breakdown doesn't occur, making them a safer choice for owners who wish to give their dogs bones. Dogs should always be supervised when eating any treats, and fresh, clean water should be available.
